Refunds, Returns, Exchanges
Your order will be accepted* for refund or exchange** if returned in original, unused condition and packaging, within fifteen (15) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.
Returning a product for exchange or refund is complimentary. In order to do this, you must return the articles via our shipper using our system of pre-paid return labels. Please contact Customer Service (hp@HPerle.com) and we will send you the pre-paid return label by email.
If you wish to return an item received as a gift, you may exchange** it for an item(s) of equal value.
If you are unable to or do not wish to use our pre-paid label service, please contact Customer Service to obtain an authorization for your return (RA). No packages will be accepted without a RA. You can then return your package by a carrier of your choice to the following address:
H. Perle
Attn: Returns and Exchanges
965 Reece Ridge Drive
Columbus, OH 43230
In this case, it is your responsibility to obtain proof that the goods have been returned, and to return the goods by a registered carrier of your choice, which gives proof of posting and delivery. The cost of returning the goods, including shipping and insurance, shall be borne by you. Please be aware that H. Perle is not responsible for items returned to H. Perle which are lost, damaged, misdirected or delivered late.
For any further information, please contact our Customer Service by email at hp@HPerle.com.
*Custom made or personalized products may not returned or exchanged.
**Please understand that many of our products are one-of-a-kind and, under some circumstances an exchange my not be possible.
Last updated on 06/1/2020